Show families they can trust you
Every agency on onehelper is checked against the Labour Department’s list of licensed employment agencies, and every helper profile is reviewed before families see it.
How onehelper earns families’ trust
The same rules apply to every agency, so the families who reach you already trust what they saw.
Licence checked
We match your agency to the Labour Department’s list before your helpers go live, and show a Verified mark next to your name.
Profiles reviewed
Every new or edited helper profile is reviewed by onehelper before it’s published.
Current listings
Helpers not re-confirmed within 14 days are hidden, so families don’t chase helpers who are already taken.
Fair for every agency
Contact details stay off profiles. Families contact agencies through onehelper, so every agency is judged on its helpers and its service.
Ratings from real enquiries
Only families who contacted you through onehelper can rate your agency.
- After an enquiry the family is asked how it went.
- They rate your agency with stars, how quickly you replied and whether the details were accurate.
- You reply in public to any review. Families see your rating on your agency page.
Once 5 families have answered, your typical reply speed and how often families found your details accurate show on your agency page.
Who can join
- Agencies holding a valid employment agency licence in Hong Kong that covers foreign domestic helpers.
- We check your licence before your helpers go live, and look again when the Labour Department’s list changes.
Questions
We match your agency to the Labour Department’s published list of licensed employment agencies and confirm it on the Employment Agencies Portal before approving you.
No. Only a family who contacted your agency through onehelper can rate it, once per enquiry.
Yes. Reviews are checked before they’re published, and you can reply to each one in public.