Terms for agencies

1. What onehelper is

onehelper is an online platform where licensed employment agencies in Hong Kong list foreign domestic helpers, and employers find them and contact the agency on WhatsApp.

onehelper is not an employment agency. It does not place helpers, sign contracts or take fees from helpers. Your agency stays responsible for its services to employers and helpers under the Employment Ordinance, the Employment Agency Regulations and the Code of Practice for Employment Agencies.

2. Who can register

Your agency must hold a valid employment agency licence from the Labour Department that covers foreign domestic helpers, and the details you give us (names, business registration number, contact person, WhatsApp number) must be true and up to date.

We check registrations against the Labour Department's list of licensed agencies and may ask for more information. We may refuse or stop a registration, for example if a licence lapses or is revoked.

3. Listing helpers

You may list a helper only with her informed consent to publish her profile, photos and video on onehelper, and you are responsible for that consent.

Profiles must be accurate and current. Photos must show the helper herself. Every new or edited profile is reviewed by us before it goes live, and we may return, hide or remove a profile.

Confirm that each helper is still available at least every 14 days; profiles that aren't re-confirmed are hidden from search.

Profiles, photos, replies to employers and review replies must not contain phone numbers, emails, links, social media handles or other contact details. Employers contact you through onehelper so leads can be counted fairly. We scan text and photos for contact details and may refuse or hide content that has them.

4. Charges

Pay per lead: a lead is an employer contacting your agency through onehelper. One employer counts as one lead for 7 days, however many of your helpers they contact or how often. Each lead costs your agency's lead price and is taken from your wallet. You can have a monthly lead cap.

Pay per listing: a plan with a number of live helpers and a paid-until date.

You top up or renew by bank transfer or FPS and upload the receipt; we credit your wallet or extend your plan after we confirm the payment.

When your wallet can't cover the next lead, your plan has expired or you reach your lead cap, your helpers are hidden from new employers until you top up or renew. Employers already talking to you can still contact you.

You can dispute a charged lead within 14 days; we review it and may refund it to your wallet.

5. Fair use

We may hold a lead without charging it, or waive it, when it looks suspicious — for example several employer accounts on one phone, or unusually many contacts — and review it before deciding.

We may suspend or close an agency that breaks these terms, misleads employers or helpers, or puts contact details in listings.

6. Personal data

You give us helpers' personal data on your agency's behalf and with their consent. We use it only to run onehelper: showing profiles to employers, reviewing them, generating the profile PDF and keeping the service safe. We do not sell personal data.

We use service providers to do this: database and file storage in Singapore (Supabase), web hosting (Vercel), Google's Gemini AI to read biodata PDFs you import (processed in Google's global region), and automated checks and translation of profile text (TypeSafe). Employers' names and agency phone numbers are never shown in public profiles.

We keep data only as long as needed and delete it on a schedule (for example, helpers who are hired or no longer listed, and closed agencies' data).

7. Closing your agency

You can close your agency in the portal. Your helpers are hidden at once and deleted after 90 days. Any wallet balance is refunded by us offline after we confirm the details.

8. Responsibility

onehelper is provided as it is. Hiring decisions, interviews, contracts, fees and visas are between employers, helpers and your agency, and we are not a party to them.

To the extent the law allows, we are not liable for indirect losses or for what employers, helpers or agencies do.

9. Changes and law

We may update these terms. We will tell registered agencies before a material change takes effect; using onehelper after that means you accept the new version.

These terms are governed by the laws of the Hong Kong SAR. Questions: use Contact us in the agency portal or app.